Customer operations for businesses that serve people in person.
Walk-ins, appointments, consent forms, customer history and payments — one place. Start free with a waitlist customers join by QR, then grow into running the whole business when you're ready.
Free Starter account — ready in under a minute
Features
Everything you need. Nothing you don't.
Real-Time Waitlist
Add customers, track party sizes, see average wait times — all in a simple tap-to-manage interface.
SMS, WhatsApp & Email
Notify customers when their turn arrives. Customizable templates for every business type and channel.
Reservations
Manage bookings alongside walk-ins. Filter by today, upcoming, or past.
Tally Counter
Built-in counter for foot traffic, headcounts, or any running total.
Offline-First
Install as a PWA. Works without internet. Data stays on your device.
Data Export
Export your waitlist and reservation data anytime for backup or analysis.
Industries
Built for how you work.
Industry presets with tailored terminology, icons, and notification templates — plus a dedicated mode for creators taking paid bookings.
What's new in Pro
Turn your waitlist into booked, paid appointments
Two new Pro features let you schedule customers and get paid — without leaving Waitlist App.
Google Calendar integration Coming soon
Coming soon: connect your Google Calendar and Waitlist App will read your busy times so customers can only book when you're free, then add each confirmed booking to your calendar as an event. We'll use this access only to manage your bookings, and you'll be able to disconnect anytime.
Pay to book, with Stripe
Take paid bookings and appointments. Customers pick an open time slot and pay to lock it in — powered by Stripe Connect, with the money paid out straight to your own account.
Pricing
Start free. Upgrade when you're ready.
The free plan is ad-supported — customers see their place in line with a small ad. Go Pro to remove the ads and pay only for the notifications you send.
Offline — free app
Run the line · free, no account, works offline
Runs entirely on your device — your data never leaves it
Open app1 queue, unlimited entries
One on-device waitlist. Add as many customers as you want — it all stays on this device.
Reservations
Schedule future bookings alongside walk-ins.
SMS, WhatsApp & email
Notify customers from your phone with pre-filled templates.
Tally counter
Track foot traffic or headcounts in real-time.
5 business configurations
Restaurant, salon, medical, podcast & general presets.
Offline PWA + data export
Works without internet. Export your data anytime.
Starter
Run the line · free online, ad-supported
Customers see their place in line · up to 250 guests a week
Register for freeFree online account
Register free (no card) — your queue lives online and syncs across devices and staff.
Customer tracking links
Send each guest a private link to watch their place in line, live.
Guests can update or cancel
From their tracking link, customers can change their party size or cancel their spot — the change lands on your board automatically, no call needed.
Scan-to-join QR
Customers scan a QR to add themselves — no typing, no app to install.
SMS, WhatsApp & email from your phone
Notify guests from your own phone with the tracking link pre-filled.
Up to 150 guests per week
Free-tier limit. Upgrade to Pro for unlimited guests and no WaitlistApp badge.
1 queue
One server-synced waitlist line. Need more? Pro+ adds multi-queue.
Pro
Run your business · billed monthly, cancel anytime
per location
per month · one-on-one support + product customization for your business
Ad-free for your customers — no ads on their place-in-line page
SMS notification packs
Add a $50 pack and we text your customers from our number — ~500 customers per pack, no Twilio setup. Credits never expire.
or $1,490/yr (save 38%)
Modes included
Everything in Starter, plus:
Run your lines
Unlimited guests every week
No weekly cap — run as busy a line as you want.
Multiple queues
Run separate lines per chair, stylist, or location — extra queues at a small monthly overage.
Live wait time estimates
Auto-calculated ETA based on your actual queue speed.
Public display board
Show the live queue on any TV or monitor — privacy modes and 5 color themes.
Custom join form & OBS overlay
Pick the fields customers fill in, plus a streamer overlay for live broadcasts.
Notify guests
Managed email notifications
We send the customer emails for you — no Mailgun/SES account required.
Auto-trigger on queue events
Added / notified / seated each fire customizable templates.
Public-join email verification
Require customers to verify their email when they join from your public form.
Everyday tools
Ad-free, white-label tracking page
Your business name and branding on the customer page — no WaitlistApp badge or ads.
Shared team access & view-only links
Invite teammates to run the queue with editor links, or share a view-only link so anyone can watch who's in line. Up to 5 links, more via add-on packs.
Bulk add, audio chime, Discord alerts & printable QR chits
The power-tools that keep a busy line moving.
Bookings & appointments
Reservations sync
Walk-ins and future bookings stay in sync across your devices and your whole team.
Storefront & orders
Menu on the tracking page
Show your food or services menu right where customers watch their place in line.
Car service & delivery
Ride booking & quoted fares
Riders enter pickup & dropoff, get an instant server-side fare quote, and pay by card before a driver is dispatched.
Live GPS tracking & ETA
Riders watch their driver move on a live map with a real-time ETA to pickup.
Service levels & rate tables
Offer multiple ride tiers (Sedan, SUV, Luxury), each with flat, per-mile, per-hour, or zone pricing plus a minimum fare.
Driver broadcast & first-accept dispatch
A new ride is broadcast by SMS to on-shift drivers; the first to accept wins it, assigned atomically.
Multiple driver management
Manage a full roster: magic-link invites, on/off-shift toggle, license verification, and live presence.
Driver payouts — you pay your drivers
In collect mode every fare lands on YOUR Stripe; a per-driver reconciliation report (CSV) shows what you owe.
Surge pricing (off / manual / auto)
You control surge: off, a manual multiplier, or automatic demand-based surge applied to every quote.
Scheduled rides (book ahead)
Riders book a ride for a future time; the fare is locked at booking and it dispatches when its lead window arrives.
Rider notifications & in-trip chat
Riders get a 'driver found' SMS, and rider and driver can message each other in-trip on the tracking page.
Ride reporting & reconciliation
Per-driver earnings and completed-ride reports, date-range filterable and CSV-exportable, plus a live dispatch board.
Saved pickup & dropoff locations
Signed-in riders save favorite places (home, work, the airport) and tap them at booking instead of retyping.
Approval & manual driver assignment
Require paid rides to wait for your approval, manually assign a specific on-shift driver, and override the pickup ETA.
Support
User support
Direct access to help when you need it.
Enterprise
Run it your way · purchased through our team
base + per location
per month · dedicated white-glove support + at-scale features
Bring your own keys — full control
or $7,490/yr (save 17%)
Modes included
Everything in Pro, plus:
Notify guests
BYO Twilio for server-side SMS
Plug in your own Twilio creds — texts go out from our servers, billed on your account. No middleware markup.
Automated SMS alerts on queue events
Per-event triggers (added, notified, seated) with customizable message templates.
Everyday tools
10 queues included
For multi-chair shops, clinics, or multi-location ops. +$9.99/mo per extra queue.
MCP / API for Claude & AI assistants
Remote MCP endpoint so Claude can read your queue, add entries, and notify customers.
API tokens for external integrations
Scoped tokens for Zapier, custom scripts, and your own automations.
Bookings & appointments
Bookings & scheduling
Offer time slots, accept bookings, and manage your schedule in one place.
Google Calendar syncSoon
Two-way sync with Google Calendar — coming soon.
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Documents & waivers
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Storefront & orders
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Ticketing & events
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Memberships & check-in
Specialty queues: creator & check-in
Turn a queue into a paid creator waitlist, or a private roster check-in for dining halls, gyms & events.
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Payments
Take payments on paid-join
Fans pay to join and book you — powered by Stripe, paid straight to your account.
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Car service & delivery
Automatic per-driver payouts
In distribute mode the platform auto-pays each driver their share to their own Stripe Connect account on ride completion.
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Tours & charters
Departure schedule & fan-out
Stamp out departures from picked dates or a weekly pattern — each one copies the last departure’s pricing.
Passenger categories & per-departure pricing
Adult, child or whole-charter tiers, each with its own price, capacity and on-sale window.
Pick-a-date tour cards on your storefront
One card per tour with a date list, live seats-left counts and your guides by name — not a wall of separate events.
Card checkout straight to your Stripe
Guests book and pay on your own page; the money lands in your Stripe account.
QR boarding passes
Every guest gets a scannable pass by email — board with a scan, catch duplicates, see who is aboard.
Guides & crew per departure
Set a default guide on the tour and override it per departure; guides show on your public page.
Meeting point & trip details
A reusable meeting or boarding location, trip duration, round-trip flag and the notes guests need before they arrive.
Cross-tour run sheet
Every upcoming departure across all your tours, grouped by day with seats sold and the assigned guide.
Order-to-seat food & drink
Guests scan the QR at their seat, order from their phone, and each order is routed to the right station.
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Affiliate memberships & rewards
Residuals from members you sign up
Earn an ongoing markup on every transaction the Pro tenants you provision process.
Residuals from businesses & transactions
Take a cut of the businesses you bring on, credited to your accrual ledger per transaction.
Residuals from enterprise/venue partners
Earn markup on partner venues' own sales through a PromoterVenue link.
Set your own upsell percentages
You control the markup rate (0–50%) on each partner relationship, editable anytime.
Automatic weekly payouts
Earnings mature after 7 days and pay out weekly to your own Stripe account.
Reseller provisioning & a customer book
Provision Pro tenants under you and manage them and your earnings from one portal.
Platform customization
Our team tailors these features to exactly how your business runs, at scale.
Support
Priority support
Get help faster with dedicated support access.
QT
Waitlist App assistant